WELLORS TERMS OF USE

1.1 Description of Services

Wellors provides a technology platform that connects customers ("Clients") seeking on-demand wellness massage services with independent, certified, and licensed massage therapists ("Providers") in Clients' homes, offices, or hotels.

1.2 Independent Contractor Relationship

Wellors is strictly a technology platform and service facilitator. Providers are independent contractors, not employees, partners, agents, or joint ventures of Wellors. Wellors does not control, supervise, or direct the services provided by the Providers, and Wellors is not responsible for the Providers' acts, omissions, or compliance with any laws, rules, or regulations, including those related to the California Massage Therapy Act (CMTA).

1.3 Nature of Wellness Services

The services provided through the Platform are for professional wellness, relaxation, recovery, and overall well-being only.

1.4 Geographic Scope

At present, Wellors services are available only within the State of California. You agree not to book or attempt to book services outside of this jurisdiction.

2.1 Account Creation

To access and use the Platform's booking and services features, all Clients must register and create a personalized account ("Account"). You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

2.2 Security

You are responsible for maintaining the confidentiality of your Account password and are fully responsible for all activities that occur under your Account.

2.3 Eligibility

The Platform is intended solely for Users who are 18 years of age or older.

3.1 Pricing Structure

All prices are displayed on the Platform. The total cost for a 60-minute session includes:

• Service Fee: $149.00
• Operational Fee: $4.95 (covers trust & safety, background checks, provider monitoring, and customer support)
• Automatic Gratuity: 18% of the Service Fee, which is paid directly to the Provider

3.2 Transparency

The full, final price (including Service Fee, Operational Fee, and Gratuity) will be presented to the Client at the time of booking. There are no hidden charges.

3.3 Payment Processing

All transactions are cashless and handled by a secure, PCI-compliant third-party payment processor. Wellors does not store sensitive cardholder data.

• Client Charges: Clients will be charged for the session immediately following its completion, or if applicable, when cancellation fees are incurred.
• Provider Payments: Providers are paid weekly via direct deposit for services rendered and eligible compensation.

3.4 Automatic Gratuity

An automatic 18% gratuity is included in the total booking cost and is paid directly to the Provider. Cash tips are not required or expected.

4.1 Client Cancellation Policy

Client cancellations must be submitted through the Platform. If a Client cancels a confirmed booking, the following cancellation fees, calculated based on the $149.00 Service Fee, will apply:

4.2 Early Session Termination (Client)

If a session is stopped early at the request or initiation of the Client, the full charge for the scheduled session applies, and no refund will be provided.

4.3 Refunds

Refunds are only issued in accordance with the cancellation policy outlined in Section 4.1.

4.4 Provider Cancellation/Compensation

If a Provider cancels a confirmed booking, Wellors will compensate the Provider as follows, based on the $149.00 Service Fee:

• Cancellation Greater than 6 hours before: The Provider receives no compensation ($0.00).
• Cancellation Between 6 hours and 2 hours before: The Provider receives compensation equal to 30% of the Service Fee ($44.70).
• Cancellation Less than 2 hours before or No-Show: The Provider receives compensation equal to 60% of the Service Fee ($89.40).

5.1 Provider Certification and Compliance

All Providers utilizing the Platform are required to hold valid certification from the California Massage Therapy Council (CAMTC) and must abide by all regulations set forth by the California Massage Therapy Act, including professional conduct, sanitation, and proper draping protocols.

5.2 Required Disclosure (Client)

Clients must disclose any allergies, medical conditions (including pregnancy, pre-existing injuries, or severe health issues), or physical limitations to the Provider before the session begins.

5.3 Unsafe/Inappropriate Environment or Conduct

• Wellors has a zero-tolerance policy for unsafe, inappropriate, illegal, or abusive behavior.
• If a Provider deems the environment unsafe (e.g., inadequate space, extreme temperature, lack of privacy) or the Client's conduct inappropriate (e.g., harassment, explicit requests, or any behavior that violates the CMTA), the Provider is authorized to immediately terminate the session.
• In the event of termination due to unsafe environment or inappropriate Client conduct, the full charge applies, and no refund will be issued.

5.4 Exclusivity of Booking

All bookings for services facilitated by the Platform must be made exclusively through the Wellors Platform. Users and Providers agree not to solicit or accept off-platform bookings or payments. All transactions must be cashless.

6.1 Health Disclaimers

• Non-Medical Advice: The wellness services provided are not a substitute for professional medical care, diagnosis, or treatment.
• Pre-Existing Conditions: Wellors is not responsible for any adverse reactions, injuries, aggravation of pre-existing conditions, or health issues arising before, during, or after a session.
• Consultation: Clients are solely responsible for consulting with their physician prior to receiving any massage service, particularly in cases of pregnancy (Baby, Prenatal, Postnatal services), chronic illness, or recent injury.

6.2 Limitation of Liability

6.3 Aggregate Liability

In no event shall Wellors's aggregate liability to you for all claims arising out of or related to these Terms or your use of the Platform/Services exceed the greater of (A) the amounts paid by you to Wellors in the six (6) month period preceding the event giving rise to the liability, or (B) ONE HUNDRED U.S. DOLLARS ($100).